General Questions

How does Orofill products interact with medications?

Orofill products are all natural, organic, hormone free and clinically proven, safely produced in our own GMP certified factory. It is always recommended to consult with your healthcare provider or pharmacist before using any new product, especially if you're taking medications.

They can provide personalized advice based on your specific medications and medical history to ensure there are no potential interactions or contraindications.

How long does it take to see results from using Orofill products?

The time it takes to see results from using Orofill products can vary depending on the specific product and its intended purpose.

Our products may take several weeks to show noticeable improvements in skin texture, tone, or appearance. However, it's important to remember that individual results may vary, and consistency in product usage is key to achieving optimal results.

For more information on a particular Orofill product, you can always come have a chat with us here.

Are there any side effects associated with Orofill products?

Orofill products are designed to be safe for use, but like any skincare or health product, there is a possibility of experiencing side effects, although they are typically rare.

Some individuals may have specific sensitivities or allergies to certain ingredients in Orofill products, which could result in skin irritation, redness, or itching. It's always recommended to perform a patch test before using any new product and discontinue use if you experience any adverse reactions.

If you have any concerns or pre-existing skin conditions, it is advisable to consult with a dermatologist or healthcare professional before using Orofill products.

Can I replace hormone replacement therapy (HRT) with Orofill?

Hormone replacement therapy is a medical treatment prescribed by healthcare professionals to address specific hormonal imbalances or deficiencies.

Orofill products, on the other hand, are skincare products designed for topical use or healthy supplements. While some Orofill products may have certain benefits for the skin, they do not provide the same effects or address the underlying hormonal issues that HRT aims to treat.

If you are considering hormone replacement therapy or have questions about your current treatment, it's important to consult with your healthcare provider for personalized advice.

Is Orofill suitable for everyone?

If you have any pre-existing skin conditions or are undergoing other dermatological treatments, it's best to consult with a dermatologist or healthcare professional before incorporating Orofill products into your skincare routine. They can provide personalized recommendations based on your specific needs and help ensure the products are suitable for you.

Shipping & Handling

Do you offer free shipping?

Yes, we offer free shipping for orders over 120 USD. This promotion is subject to specific terms and conditions, which may include the destination country and the selected shipping method.

It is always recommended to review the current shipping promotions and eligibility criteria on our website or during the checkout process.

Can I track my order? 

Yes, you can track your order. Once your order is shipped, you will receive a confirmation email containing a tracking number or a link to track your package. This allows you to monitor the shipping progress and estimated delivery date of your order. Click here to track your package.

What countries do you ship to?

We offer international shipping, which means we ship our products to various countries around the world. However, the specific list of countries we ship to may vary. During the checkout process on our website, you will be able to see the available shipping destinations for your order.

How much does shipping cost?

Shipping costs are calculated based on several factors, including the destination country, the weight of the package, and its size.

During the checkout process, the shipping cost for your specific order will be displayed before you make the payment. This allows you to review and confirm the shipping cost before finalizing your purchase.

What happens if my package gets lost or damaged during shipping?

If your package gets lost or damaged during shipping, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and resolve it accordingly.

Depending on the circumstances, we may offer a replacement or a refund for the lost or damaged items.

Can I change my shipping address after placing an order?

If you need to change your shipping address after placing an order, please contact our customer support team here immediately.

We will do our best to accommodate your request, but please note that once the order has been shipped, it may not be possible to make changes to the shipping address.

Do you offer international customs and import duties information?

While we strive to provide a smooth shopping experience for our international customers, it's important to note that customs and import duties may apply depending on the destination country's regulations. These additional charges are the responsibility of the recipient and are not included in the product price or shipping cost.

We recommend checking with your local customs office or relevant authorities to obtain accurate information regarding customs and import duties for your specific order.

Can I ship to a different address as a gift?

Yes, you can ship to a different address as a gift.

During the checkout process, you will have the option to enter a separate shipping address that differs from the billing address. This allows you to send the package directly to the recipient as a gift.

Additionally, you may have the option to include a personalized message or gift wrapping service, depending on the available options during checkout.

What if I'm not available to receive the package?

If you are not available to receive the package at the time of delivery, the shipping carrier will typically follow their standard procedures, which may include leaving a delivery notification, attempting redelivery on another day, or holding the package for pickup at a local facility.

The specific options and instructions will depend on the shipping carrier and the policies in your area. It's advisable to check the delivery notification or contact the shipping carrier directly to arrange for an alternative delivery option that suits your schedule.

Do you offer local pickup options?

We may offer local pickup options depending on your location and the availability of pickup points or authorized retailers.

During the checkout process, you will be able to see if local pickup is available as a shipping option. If it is available, you can select the local pickup option and choose a convenient location to collect your order.

Please note that the availability of local pickup may vary, and it's advisable to check the shipping options during checkout for the most accurate information.